Privacy Policy

Last updated: [Insert Date]

Custom Trip Apparel respects your privacy and is committed to protecting the personal information you share with us.

Our website address is:

You can contact us about privacy, orders, custom quote requests, affiliate accounts, or data removal requests at:

Who We Are

Custom Trip Apparel creates custom apparel, accessories, and keepsakes for cruises, family reunions, group trips, bachelorette trips, camping weekends, fishing trips, group tours, and special events.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, request a quote, upload artwork, apply to become an affiliate, or contact us.

What Information We Collect

We may collect personal information when you:

Place an order
Request a custom group quote
Upload artwork, logos, files, or inspiration images
Contact us by email or through a form
Apply to become a travel agent partner or affiliate
Log in to an affiliate account or customer account
Use our website, forms, checkout, or affiliate tools

The information we collect may include:

Name
Email address
Billing address
Shipping address
Phone number, if provided
Order details
Product choices
Size and quantity details
Custom wording, names, dates, destinations, group names, or trip details
Uploaded files, artwork, logos, inspiration images, or documents
Affiliate application details
Affiliate account details
Referral link or coupon code activity
Payment status and transaction details
Website login details, where applicable
IP address, browser information, and basic technical data needed for site security, spam prevention, analytics, or checkout functionality

We only collect information needed to run the website, process orders, prepare custom products, manage quote requests, communicate with customers, operate the affiliate programme, and keep appropriate business records.

How We Use Your Information

We use personal information for the following purposes:

To process and fulfil customer orders
To create and personalise custom products
To prepare custom group quotes
To communicate about orders, proofs, artwork, files, delivery times, and shipping
To send order confirmations and shipping notifications
To respond to enquiries and customer support requests
To review uploaded artwork and design information
To manage travel agent partner and affiliate applications
To track affiliate referrals, coupon codes, commissions, and payouts
To prevent fraud, spam, misuse, or unauthorised activity
To maintain business, accounting, tax, and legal records
To improve our website, products, and customer experience

We do not sell customer or affiliate personal information.

Orders and Shipping

When you place an order, we use your information to process the order, prepare the product, and arrange delivery.

Customers will be notified when orders are placed and when orders are shipped.

The companies that make, print, and fulfil our products may receive the information needed to produce and ship your order. This may include your name, delivery address, order details, product details, and customisation information.

Our print and fulfilment providers only receive the information needed to make and ship the products. According to our current provider setup, order and shipping information may be held by the fulfilment provider for up to 60 days before being removed from their systems.

Provider processes may change, and we may use more than one fulfilment provider depending on the product ordered.

Uploaded Artwork, Images, and Files

If you upload artwork, logos, photos, inspiration images, spreadsheets, Word documents, or other files, we use them only for reviewing your request, preparing your quote, creating your custom design, or fulfilling your order.

Please do not upload files that contain private information you do not want us to see or use for your order.

If you upload images to the website, you should avoid uploading images with embedded location data, such as EXIF GPS information. Visitors to the website may be able to download and extract location data from images if those images become publicly accessible.

We do not knowingly print copyrighted, trademarked, or unauthorised designs. Uploaded artwork may be reviewed before acceptance.

Custom Quote Requests

If you submit a quote request, we use the information you provide to understand your group order, recommend suitable products, estimate pricing, review artwork or files, and contact you with next steps.

Quote request information may include trip dates, event details, destinations, group names, sizes, quantities, preferred products, custom wording, uploaded files, and delivery deadlines.

Submitting a quote request does not create a confirmed order. We will contact you before proceeding with any paid order.

Travel Agent Partners and Affiliates

If you apply to become a Custom Trip Apparel travel agent partner or affiliate, we collect the information needed to review your application, create your affiliate account, assign or track referral links and coupon codes, calculate commissions, and manage pay-outs.

Affiliate information may include:

Name
Email address
Business or travel agency name
Website or social media links
Affiliate username or account details
Referral links
Coupon codes
Commission activity
Pay-out information
Application answers
Communication with us

Affiliate information is stored on this website while the affiliate account is active.

If an affiliate is no longer part of the programme, affiliate account information will be removed within 30 days where possible, unless we need to keep certain records for accounting, tax, fraud prevention, legal, or administrative reasons.

We do not use an affiliate’s client information for unrelated marketing or contact unless directed to do so by the travel agent affiliate or where the customer contacts us directly.

Affiliate Client Information

Travel agents and affiliates may send client details to us for group quote or order purposes.

We will use that client information only to prepare the quote, process the order, create the custom products, arrange shipping, or communicate about the requested order where appropriate.

Travel agents and affiliates are responsible for making sure they have permission to share their client’s information with us.

Payment Information

Payments may be handled by third-party payment providers such as WooCommerce-supported payment processors, PayPal, Stripe, credit card providers, or other checkout services used on the website.

We do not store full payment card details on our website.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Comments

If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to see whether you are using it. The Gravatar privacy policy is available at:

https://automattic.com/privacy/

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Contact Forms and Email

When you contact us through a form or by email, we use your information to respond to your message and deal with your enquiry.

We may keep contact form submissions and email correspondence for customer service, order history, quote follow-up, dispute resolution, or business record purposes.

Cookies

Our website may use cookies for normal website operation, checkout functionality, customer login, affiliate login, spam prevention, analytics, and security.

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies for convenience. These cookies may last for one year.

If you visit a login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you log in, cookies may be used to save your login information and screen display choices. Login cookies may last for two days, and screen option cookies may last for one year. If you select “Remember Me,” your login may persist for two weeks. If you log out, login cookies will be removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article edited. It expires after one day.

Affiliate tracking may also use cookies to connect a customer visit, referral link, or coupon code with an approved affiliate. Referral cookie duration may vary depending on the affiliate programme settings.

Embedded Content from Other Websites

Pages or articles on this site may include embedded content such as videos, images, social media posts, maps, or articles.

Embedded content from other websites behaves in the same way as if you visited that website directly.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account with that website and are logged in.

Analytics and Security

We may use analytics, spam prevention, security, or performance tools to understand how visitors use the website, protect the site from spam or abuse, improve performance, and maintain security.

These tools may collect technical information such as IP address, browser type, device information, pages visited, referring pages, and interaction data.

Who We Share Your Data With

We only share personal information where needed to operate the business, process orders, fulfil products, provide customer service, manage affiliate activity, prevent fraud, or comply with legal obligations.

Your information may be shared with:

Print-on-demand and fulfilment providers
Shipping carriers
Payment processors
Website hosting providers
WooCommerce and WordPress-related service providers
Affiliate tracking tools
Email, form, or customer support tools
Spam prevention and security services
Accountants, legal advisers, or authorities if required

If you request a password reset, your IP address may be included in the reset email.

We do not sell your personal information.

How Long We Keep Your Data

We keep personal information only as long as needed for the purpose it was collected, unless a longer period is required for legal, tax, accounting, fraud prevention, dispute resolution, or administrative reasons.

Our usual retention periods are:

Customer order information: retained for up to 1 year, unless we need to keep it longer for tax, accounting, legal, fraud prevention, or dispute reasons
Custom quote requests: retained for up to 1 year, unless removal is requested earlier
Uploaded artwork or files: retained for up to 1 year, unless removal is requested earlier or needed for an active order
Affiliate account information: retained while the affiliate account is active
Closed affiliate accounts: removed within 30 days where possible, unless records must be kept for accounting, tax, legal, fraud prevention, or administrative reasons
Fulfilment provider order and shipping information: currently held by the provider for up to 60 days before being removed from their systems, based on our current provider setup
Contact form submissions and emails: retained for up to 1 year, unless needed for order, legal, tax, dispute, or administrative reasons
Comments and comment metadata: may be retained indefinitely so follow-up comments can be recognised and approved automatically
Registered user profile information: stored while the account exists, unless removed by the user or administrator where possible

If you ask us to remove your personal information, we will do so within 3 working days where possible, unless we are required or permitted to keep certain information for legal, tax, accounting, security, fraud prevention, dispute resolution, or administrative purposes.

Your Rights Over Your Data

Depending on where you live and the laws that apply, you may have rights over your personal information, including the right to:

Ask what personal information we hold about you
Request a copy of your personal information
Ask us to correct inaccurate information
Ask us to delete your personal information
Ask us to restrict or object to certain processing
Withdraw consent where processing is based on consent

If you have an account on this site, have placed an order, submitted a form, or left comments, you can request an exported file of the personal information we hold about you, including information you have provided to us.

You can also request that we erase personal information we hold about you. This does not include information we are required or permitted to keep for administrative, legal, tax, accounting, security, fraud prevention, or dispute purposes.

To make a privacy request, contact:

orders@customtripapparel.com

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Order details may be sent to fulfilment providers and shipping services so products can be made and delivered.

Payment information may be processed by third-party payment providers.

Affiliate information may be processed through the affiliate tools used on this website.

International Customers

Custom Trip Apparel may serve customers in more than one country. If you place an order from outside the country where we operate, your information may be processed or shared with service providers in another country for order fulfilment, payment processing, shipping, customer service, or website operation.

Children’s Information

We sell products that may be ordered for children, toddlers, and infants, but the website and checkout are intended for adults.

If a parent, guardian, travel agent, or group organiser provides children’s names, sizes, or custom wording for an order, we use that information only to prepare and fulfil the requested custom products.

We do not knowingly collect information directly from children for marketing purposes.

Protecting Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

No website, email, or online service can be guaranteed to be completely secure, so please avoid sending sensitive information that is not needed for your order or quote.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, products, services, tools, fulfilment providers, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions, order questions, quote requests, affiliate questions, or data removal requests, please contact:

orders@customtripapparel.com