General Questions
What does Custom Trip Apparel sell?
Custom Trip Apparel creates custom apparel, accessories, and keepsakes for trips, events, and groups. We offer shirts, tanks, hoodies, sweatshirts, youth shirts, toddler shirts, infant bodysuits, tote bags, mugs, water bottles, can coolies, hats, buttons, posters, acrylic blocks, photo gifts, puzzles, calendars, and other travel-inspired products.
We create products for cruise groups, family reunions, girls trips, bachelorette trips, camping weekends, fishing trips, group tours, destination events, travel agents, group organisers, families, friend groups, and special events.
Do you make custom group shirts?
Yes. We make custom group shirts for cruises, family reunions, bachelorette trips, girls trips, camping weekends, fishing trips, group tours, and more. For larger or more detailed orders, please use the Request a Group Quote form.
Can I order just one shirt?
Yes. You can order one shirt or a few simple items directly through the shop. If your order is larger, mixed, or needs individual names or special wording, the quote form is usually best.
Where should I start if I’m not sure how to order?
Visit the How to Order page. It explains when to shop directly and when to use the group quote form.
Ordering Help
How do I place an order?
For simple orders, go to the shop, choose your product, select the size, colour, and options, add any custom details if available, then add it to your cart and check out.
Use the quote form if you are ordering for a group, need mixed sizes, several product styles, individual names, roles, dates, destinations, or “Most Likely To” wording.
Shopping is best for simple orders and ready-made designs. The quote form is best for group orders, custom wording, mixed products, travel agent client orders, or anything that needs careful setup before printing.
Yes. You may be able to order different product styles such as t-shirts, tanks, hoodies, sweatshirts, youth shirts, totes, and mugs. For mixed group orders, use the quote form so we can help organise everything correctly.
Can every shirt have a different name or role?
Yes, but please use the quote form for group orders with individual names, roles, or “Most Likely To” wording. This helps us make sure each item is created correctly.
Can I use “Most Likely To” sayings on shirts?
Yes. “Most Likely To” designs are great for cruises, family reunions, bachelorette trips, and group events. If you need different phrases for different people, please use the quote form.
Can I upload my own design?
Yes. You can upload artwork for review. A high-resolution PNG with a transparent background is best. We may also review PDF or AI files depending on the design.
What artwork size is best?
For full-size shirt designs, artwork should ideally be 300 DPI or higher and around 4500 pixels wide by 5400 pixels high where possible.
What file types can I upload?
A PNG file with a transparent background is best. Depending on your request, we may also accept JPG, PDF, AI, DOC, DOCX, XLS, or XLSX files.
Can you help me create a design?
Yes. If you need help planning a design for your cruise, reunion, bachelorette trip, family trip, or group event, use the quote form and tell us what you have in mind.
Travel Agent Questions
Do you work with travel agents?
Yes. Travel agents can apply for our partner programme and may receive a unique client discount code and referral link.
Approved travel agent partners can share their referral link or client discount code. Clients receive a discount on qualifying orders, and partners may earn commission on qualifying completed orders.
Can travel agents order for their clients?
Yes. Travel agents can either send clients directly to Custom Trip Apparel or organise a group quote on their client’s behalf. Please only share client details if you have permission to do so.
Where can I apply to become a partner?
You can apply through the Travel Agent Partner Programme page.
Approved affiliates can log in through the Affiliate Login page.
Yes. Travel agent and affiliate terms are available on the Affiliate Terms page.
Custom Order Rules
Can I cancel a custom order?
Custom orders cannot be cancelled more than one hour after ordering. Orders are sent to the printer quickly, so please check all details carefully before placing your order.
Can I change my custom order after placing it?
If you notice a mistake, contact us immediately. We will do our best to help, but changes may not be possible once the order has been sent to production.
Suggested email: orders@customtripapparel.com
Custom orders are not refundable unless there is a verified production error, printing error, wrong item, wrong colour, damaged item, or another issue caused by the printer or fulfilment process.
Why can’t custom orders be refunded?
Custom products are made especially for your order and cannot be resold. Please check names, dates, sizes, colours, wording, spelling, artwork, and delivery address carefully before ordering.
What should I check before placing a custom order?
Please check names, dates, destinations, group names, roles, “Most Likely To” wording, spelling, product style, size, colour, quantity, uploaded artwork, design instructions, and delivery address.
Do you provide proofs?
Yes. For some personalised or group orders, we may provide a digital proof before printing. Please review it carefully. Once a proof is approved or an order is sent to production, changes may not be possible.
Shipping Questions
Where do you ship?
Custom Trip Apparel currently has checkout set up for the United States and the United Kingdom. Shipping may also be available to the EU, Europe, Canada, Australia, and New Zealand through our print production partners.
I’m outside the USA or UK. Can I still order?
Possibly. If you are outside the USA or UK, please contact us before ordering so we can check product and shipping availability for your destination.
Suggested email: orders@customtripapparel.com
Shipping options may include economy, standard, and expedited shipping depending on the product, destination, print provider, and carrier availability.
How long does shipping take?
Shipping time depends on the product, print provider, destination, carrier, and shipping method. Production time happens before shipping time.
How long does production take?
Most custom apparel orders are usually produced within several business days after order details are confirmed, but production times may vary depending on product type, season, order volume, and print partner availability.
Should I order early for a trip or event?
Yes. If you need your order for a cruise, reunion, flight, group trip, or event, please order early and allow extra time for production, shipping, carrier delays, and holidays.
Do you offer expedited shipping?
Expedited shipping may be available for some products and destinations, but not every product or location has expedited shipping. If you need an order by a specific date, contact us before ordering.
Who ships the products?
Orders are produced and shipped by our print production partners and fulfilment providers.
Tracking Questions
How do I track my order?
As soon as your order ships from our print partner, tracking information will be sent to the email address used at checkout.
Tracking is only available after your order ships from our print partner. Please check your inbox, spam folder, junk folder, promotions folder, and updates folder.
My tracking has not updated. What does that mean?
Tracking updates are provided by the shipping carrier. Sometimes tracking can take time to update after the label is created or after the package is handed to the carrier.
Are you responsible for postal delays?
Once your order is in the hands of the postal service or shipping carrier, delivery is the responsibility of that carrier. This may include USPS, Royal Mail, or another delivery service. We do not control carrier delivery times.
What if I entered the wrong shipping address?
Custom Trip Apparel is not responsible for orders delivered to an incorrect address if the address was entered incorrectly at checkout. If you notice an address mistake, contact us immediately.
What if tracking says delivered but I don’t have it?
Please check your mailbox, porch, side door, reception desk, building office, household members, neighbours, local post office, or carrier depot. If the carrier marks the package delivered to the address provided, we are not responsible for replacing or refunding the order.
Damaged, Wrong, or Problem Orders
What if my order arrives damaged or wrong?
Please contact us within 7 days of delivery. Include your order number, a clear description of the issue, and photo proof.
What counts as a production issue?
Production issues may include wrong item received, wrong colour sent, incorrect print placement, printing error, damaged item, or another printer or fulfilment error.
Where do I send photos of a problem order?
Email photo proof to orders@customtripapparel.com within 7 days of delivery.
What subject line should I use for a problem order?
Use this subject line: Problem with order number [your order number]
Will you replace printer errors?
Most of the time, printer errors or fulfilment mistakes can be replaced by the print provider once proof is supplied. We will review the issue and contact the print provider where appropriate.
Can I get a replacement if I ordered the wrong size?
No. Custom orders cannot be replaced or refunded if the wrong size, colour, product, spelling, name, date, or wording was supplied or selected by the customer.
Payment Questions
What payment methods do you accept?
Payments are currently processed through PayPal.
Do you store my payment details?
No. Custom Trip Apparel does not store full payment card details. Payment information is handled through PayPal.
No. A quote request is not a confirmed order. We will review your details and contact you with next steps.
Is my order confirmed after payment?
An order is confirmed once payment has been completed and accepted.
Privacy and Data Questions
Do you sell customer information?
No. Custom Trip Apparel does not sell customer information.
Do you spam customers?
No. We do not spam customers. If you join a mailing list, you can unsubscribe at any time.
How do I unsubscribe from emails?
Use the unsubscribe link in the email or contact orders@customtripapparel.com.
Can I ask to be removed from your site or mailing list?
Yes. Contact us at orders@customtripapparel.com and we will follow applicable privacy and GDPR guidelines.
How do you use customer information?
We use customer information for order processing, custom product creation, fulfilment, shipping, customer support, quote requests, affiliate tracking, website improvement, and legal or business record purposes
Do you use Google Analytics?
Yes. We may use Google Analytics to understand how visitors use the website and to improve the customer experience.
Where can I read your privacy policy?
You can read our Privacy Policy on the Privacy Policy page.
What products can I order?
Products may include custom shirts, tanks, sweatshirts, hoodies, youth shirts, toddler shirts, infant bodysuits, tote bags, mugs, water bottles, can coolies, hats, pin buttons, posters, acrylic blocks, photo gifts, puzzles, calendars, and other selected products.
Do you sell youth, toddler, or baby sizes?
Yes. Many designs can be used across matching products such as shirts, totes, mugs, can coolies, buttons, and keepsakes. For mixed product group orders, use the quote form.
Do you make post-trip keepsakes?
Yes. We can help with keepsakes such as posters, acrylic blocks, photo gifts, puzzles, hardcover photo books, and wall calendars depending on the request.
Yes, if you have future event details, we may be able to add those to selected calendar or keepsake products.
Intellectual Property and Design Restrictions
Can you print Disney, cruise line, or ship names?
No. We do not print copyrighted or trademarked content, protected characters, cruise line names, specific cruise ship names, brand logos, sports teams, movie or TV references, celebrity names, or artwork you do not have permission to use.
Why can’t you print cruise line or ship names?
Cruise line names, ship names, logos, and related branding may be protected intellectual property. We only print designs that customers have the legal right to use.
Can I upload a logo?
Yes, but you must have the legal right to use it. We may refuse artwork that appears to infringe copyright, trademark, or other protected rights.
Can you refuse a design?
Yes. We may refuse or cancel any design request that appears to infringe copyright, trademark, intellectual property rights, publicity rights, or any other protected rights.
Helpful Page Links
How to Order
Use this page if you are not sure whether to shop directly or request a group quote.
Use the quote form for group orders, mixed products, custom names, roles, dates, destinations, or special wording.
Use the contact page for general questions.
Use this page for order issues, custom order rules, damaged items, wrong items, and support instructions.
Track My Order
Use this page for tracking information and shipping updates.
Use this page for shipping locations, shipping options, returns, cancellations, and delivery responsibility.
Use this page for website terms, ordering terms, custom product rules, payment, shipping, intellectual property, privacy references, and liability information.