Shipping & Returns
Custom Trip Apparel creates made-to-order apparel, accessories, and keepsakes using trusted print production partners. Because our products are printed especially for each order, our shipping and return policies are different from a traditional retail shop.
Please read this page carefully before placing an order.
Where We Ship
Custom Trip Apparel currently ships to the United States and the United Kingdom through the website checkout.
Shipping may also be available to other supported destinations through our print production partners, including the EU, Europe, Canada, Australia, and New Zealand.
Available shipping destinations may vary depending on the product, print provider, shipping carrier, and current fulfilment options. If you are outside the United States or United Kingdom and would like to place an order, please contact us first so we can check availability for the products you want.
Shipping Options
Shipping options may include economy, standard, and expedited shipping, depending on the product, destination, print provider, and carrier availability.
Not every shipping option is available for every product or location. If you need an order by a specific date, especially for a cruise, reunion, group trip, flight, or event, please contact us before ordering so we can advise on the best available option.
.Made-to-Order Production
Most products are made to order. This means your item is printed after your order is placed.
Production time is separate from shipping time.
Most custom apparel orders are usually produced within several business days after order details are confirmed, but production times may vary depending on the product, print partner, order volume, season, and supplier availability.
If you need your order for a cruise, reunion, group trip, flight, event, or specific travel date, please order early and allow extra time.
Shipping Times
Shipping time depends on the product, print provider, shipping destination, carrier, and shipping method.
Once your order ships from our print partner, tracking information will be sent to the email address used at checkout.
Please keep this tracking information and refer to it when checking where your order is.
Tracking updates are provided by the shipping carrier.
Carrier Delays
Once your order has shipped and is in the hands of the postal service or shipping carrier, delivery is the responsibility of that carrier.
This may include USPS, Royal Mail, or another delivery service depending on the order and destination.
Custom Trip Apparel is not responsible for delays caused by USPS, Royal Mail, customs, weather, holidays, local delivery issues, missed scans, high shipping volume, carrier staffing issues, or other carrier-related problems once the shipment has left our print partner.
We will always do our best to help you locate tracking information, but we do not control postal service delivery times after the package has been handed over to the carrier.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Custom Trip Apparel is not responsible for orders delivered to an incorrect address if the address was entered incorrectly at checkout.
If you notice an address mistake after ordering, contact us immediately at:
We will do our best to help, but we cannot guarantee that an address can be changed once the order has been placed, submitted to production, or shipped.
Lost or Missing Packages
If your tracking shows that your package was delivered but you cannot find it, please first check:
Your mailbox
Porch or doorstep
Side door or back door
Reception desk or building office
Household members
Neighbours
Local post office or carrier depot
If the carrier marks a package as delivered to the address provided at checkout, Custom Trip Apparel is not responsible for replacing or refunding the order.
If tracking appears lost or stalled, contact us and we will help you review the available tracking information where possible.
International Shipping
International shipping availability may vary by product and destination.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or local charges that may apply unless otherwise stated at checkout.
Custom Trip Apparel is not responsible for delays caused by customs processing, border checks, local postal services, or international carrier delays.
Returns
Most products sold by Custom Trip Apparel are made to order or customised. Because of this, we do not accept returns or exchanges unless there is a verified production error, printing error, wrong item, wrong colour, damaged item, or another issue caused by the printer or fulfilment process.
Custom items cannot be returned, exchanged, refunded, or resold due to:
Customer spelling mistakes
Incorrect names, dates, destinations, or wording supplied by the customer
Wrong size ordered
Wrong colour selected
Wrong product selected
Change of mind
Ordering the wrong item
Late event planning where delivery estimates were not suitable
Failure to review a proof before approval
Incorrect shipping address entered at checkout
Custom Order Cancellations
Custom orders cannot be cancelled more than one hour after ordering.
Orders are sent to the printer quickly, so please make sure all names, dates, sizes, colours, custom wording, artwork, and shipping details are correct before placing your order.
After the one-hour cancellation window has passed, the order may already be in production and cannot be cancelled.
Damaged, Wrong, or Misprinted Items
If your order arrives with a production issue, please contact us within 7 days of delivery.
Production issues may include:
Wrong item received
Wrong colour sent
Incorrect print placement
Printing error
Damaged item
Other printer or fulfilment errors
Most of the time, printer errors or fulfilment mistakes can be replaced by the print provider once proof is supplied. Photo proof is required so we can report the problem and request a replacement where applicable.
How to Report a Problem
If there is a problem with your order, email us within 7 days of delivery at:
Please use this subject line:
Problem with order number [your order number]
Please include:
Your order number
A clear description of the issue
Photos of the item showing the problem
Photos of the packaging if the item was damaged in transit
Any other helpful details
We will review the issue and contact the print provider where appropriate. If the issue is confirmed as a printer or fulfilment error, a replacement may be arranged.
Refunds
Refunds are not available for custom or made-to-order products unless there is a verified production or fulfilment error that cannot be resolved with a replacement.
If a refund is approved, it will be processed through the original payment method where possible.
Payment processing times may vary depending on PayPal, your bank, or your payment provider.
Payment Information
Payments are currently processed through PayPal.
Custom Trip Apparel does not store full payment card details. Payment information is handled through PayPal according to PayPal’s own terms and privacy practices.
Customer Data and Fulfilment Partners
Our print production partners receive only the information needed to produce and ship your order. This may include your name, shipping address, product details, customisation details, artwork or print content, and shipping information.
They use this information for processing, producing, fulfilling, and shipping orders.
Print production partners process this information according to their own privacy policies, data processing terms, retention rules, and applicable law.
Custom Trip Apparel does not sell customer information or use order details for spam.
Need Help?
For shipping questions, return questions, damaged items, tracking help, or order issues, contact:
Please include your order number so we can help you faster.